Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
- Orders are typically processed within 1-3 business days.
When will I receive my tracking information?
- Tracking details will be emailed to you as soon as your order ships.
Do you offer free shipping?
- Yes! All orders come with free shipping.
Do you ship internationally?
- At this time, we only ship within the U.S.
Can I change or cancel my order after placing it?
- You can modify your order before it ships by contacting us via email.

What is your return policy?
- We accept returns within 14 days of delivery.
How do I initiate a return or exchange?
- Email us, and we’ll provide a return shipping label along with instructions.

What materials are used in your apparel?
- Most of our products are made from a premium cotton and polyester blend for durability and comfort.
How should I care for my Kill Zone apparel?
- For best results, machine wash cold and tumble dry low to minimize shrinking.

What happens if I order an item that’s on preorder?
- Customers who purchase a preorder item will receive regular email updates on the order’s status.
Can I get notified when an item is back in stock?
- We’re working on a back-in-stock notification system, but we always post restock updates on our social media platforms—follow us to stay updated!

What payment methods do you accept?
- We accept all major credit and debit cards, as well as Afterpay, Affirm, Google Pay, and ApplePay for flexible payment options.
Do you offer discounts or promo codes?
- Yes! We offer a military discount, exclusive partner discount codes, and promotional events—all of which are advertised on our social media platforms.

How can I contact customer support?
- You can reach us anytime through our contact page.
Do you collaborate with influencers or offer sponsorships?
- Yes! If you’re interested in partnering with us, fill out our contact form with a short message, and we’ll get back to you as soon as possible.